Quality Assurance The quality assurance can be defined as the total effort to raise, organize, direct and control the quality in a production system in order to provide the customer with the right quality products. It is simply to ensure that quality is what should be. In manufacturing industries were created and refined modern methods of quality assurance. The introduction and implementation of programs for quality assurance in services has lagged behind manufacturing, perhaps as much as a decade. Managers of service organizations customarily have assumed that their service is acceptable when customers do not often complain. Only lately have realized that you can manage service quality as a competitive weapon. Quality assurance in manufacturing. Ensuring the quality of manufacturing is at the heart of the process of quality management.At this point, which produces a good or service, which "inter-building" or incorporates Ser nela quality or general administration, which include groups of finance and sales, has overall responsibility for planning and executing the program quality assurance.